The transit system is attempting to transition to a new fare collection system along the same timeline that it will launch the East-West Bus Rapid Transit (BRT) service. For now, they must enter a credit or debit card. Through the new mobile app, called WisGo, riders will soon be able to pay for fares using Google Pay and Apple Pay. The live bus tracking has since been fixed, while the other issues remain. The new mobile app was launched in April and received a rocky reception from users frustrated by the immediate fare activation, an interface many found overly complicated and incorrect bus arrival times. These kiosks will feature multiple languages and include features making them accessible to the visually impaired. Once implemented, it will give riders more options for fare payment, including contactless credit cards, a “smart card” similar to the M-Card, through the new mobile app or with cash at 200 retail locations around the county.
The new system, called UMO Mobility Platform, built by Cubic Transportation Systems, was originally expected to launch this year. MCTS plans to make any necessary adjustments based on the feedback it collects during the initial launch. It will roll out systemwide later in 2023.
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